RISK WARNING: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 56.82% of our retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please refer to our Risk Disclaimer. Squared Financial (CY) Limited is regulated by CySEC under license No. 329/17. SquaredDirect is owned and operated by Squared Financial (CY) Limited, Cyprus. SquaredDirect uses the domain www.squareddirect.com.
Frequently Asked Questions
Where can I find the live prices?
Will I be sent a statement for my account activity?
What is the difference between a demo and a live account?
If I fail the assessment test, can I retake it?
Can I close my account?
Are you a member of the Investor Compensation Fund?
Where are the SquaredFinancial Trading servers located?
How do I get around a firewall protection?
How do I change the password for my trading platform?
Is my deposit/money with SquaredFinancial safe?
How can I change my name?
I wish to cancel my withdrawal request, what shall I do?
What are the benefits of trading with a licensed broker?
Can I trade if I do not take the assessment?
What happens to my positions at the end of the trading day?
What if all my utility bills are not in my name?
I haven’t received an email to verify my email address.
Do you charge any fees for withdrawals?
Are my funds held in segregated accounts?
What is the MetaTrader 4 Platform?
What is ‘FATCA’?
Who is responsible for the supervision of SquaredFinancial's financial statements?
Why do I need to provide my documentation to SquaredFinancial ?
Can I withdraw to a different account than the one I used to deposit?
Which assets can I trade at SquaredFinancial ?
How can I begin trading with MT4 when the installation finishes?
How can I change my SquaredFinancial Lounge password?
How long does it take for my funds to be transferred from one account to another?
Can I visit your offices?
Can I change the leverage on my account?
Is SquaredFinancial a regulated broker?
Can I add a custom EA?
Are my funds secured with SquaredFinancial?
Are there any charges for deposits?
How long does it take for my account to be approved?
Can I transfer my trading History from another trading company to a trading account with SquaredFinancial ?
How long is a demo account valid for?
Can I deposit from a friend’s/relative’s account?
What is the minimum amount required to open an account?
What currencies can I use to open a SquaredFinancial account?
What should I do if I have not received my withdrawal
How can I contact SquaredFinancial ?
What are your Margin Requirements?
Will my Live Account be closed if it has a zero-account balance?
What happens to my positions during the weekends?
Can I transfer my funds from another forex company straight to this one?
I do not wish to complete a registration form and reveal my personal information. Is this possible?
Where is SquaredFinancial located?
Where can I find the trading hours of a specific instrument?
I have made a deposit by mistake. Can I cancel it and receive my funds back?
What happens with my documentation if I close my SquaredFinancial Account?
Can I trade with SquaredFinancial if I’m not using my main computer?
Can I transfer funds from one account to another?
If I need assistance during the weekend, what shall I do?
What is the appropriateness test?
Do I need to download any software before I start trading?
Can I visit the website while I’m still signed-in my SquaredFinancial Lounge?
Can I use expert advisors?
How do I open a Demo Account?
What is the leverage provided for Retail Clients?
What if my proof of address contains only a P.O Box?
Do you offer Trade Signals?
Can I transfer funds from one Trading Account to another?
How do I start trading?
Can I withdraw funds using a different payment method than the one I used to deposit?
How do I upload/send my documentation?
What are the working hours of SquaredFinancial?
How can I deposit funds to my account?
Why do I need to provide answers regarding my financial status?
Do you offer binary option trading?
Why do I need to verify my email address?
Are my personal details secured with SquaredFinancial?
What do I need to start trading?
Can I add a custom Indicator?
Which documents do I need to provide to have my account approved?
- EU Citizens: Identity card / Passport / Drivers Licence
- Non-EU Citizens: Passport (Photograph, personal details, signature, issue & expiry dates, date and place of issue, serial number to be clearly visible)
- Recent utility bill showing your name and dated in the last six (6) months (e.g. current local authority tax bill, bank or credit card statement, electricity bill)
Is it possible to transfer funds from my account to another client’s trading account?
Do you offer any kind of Bonus or Credit?
Why should I open an account with SquaredFinancial?
Can I switch from a Demo to a Live account?
How can I withdraw funds if the card I used to deposit funds has been cancelled?
How old do I need to be in order to open an account and start trading?
What is the Squared Lounge?
What mobile platforms do you offer?
How do I register a complaint?
Why is the platform closed during the weekend?
Where do I find the legal documents of SquaredFinancial?
What is the minimum amount of deposit?
- The minimum deposit for a Classic account is 200 EUR/USD
- The minimum deposit for a Standard account is 500 EUR/USD
- The minimum deposit for a Premium account is 10,000 EUR/USD
How long is a Demo Account active for?
What are the trading hours of your platform?
How long does it take to process my withdrawal request?
I cannot install the MT4 platform
How can I update my address?
How do I download the MT4 platform?
What methods can I use to deposit funds to my account?
How can I access the Squared Lounge?
How can I open an Individual Account?
Does SquaredFinancial use margin calls?
How can I open multiple trading accounts?
How can I change my password?
Do I risk any real money when using a Demo Account?
How much does it cost to open a SquaredFinancial Account?
How can I change my address?
Why is the Banking section locked on my SquaredFinancial Lounge?
What types of accounts are available?
When have you acquired your Regulation?
Do you accept US clients?
How can I open a Corporate Account?
Can I trade with SquaredFinancial with an existing MT4 trading account?
What are the trading spreads for all instruments?
How can I prepare for the assessment?
What fees and commissions does SquaredFinancial charge?
- For Gold accounts, there is no commission charge, as per the spreads fees are variable.
- For Platinum accounts, there’s a fixed commission. Please click here for more information.
- For Diamond accounts, there’s floating commission depending on previous month’s trading volume. Please click here for more information.
Do you offer Trading Education?
- Video Tutorials: Forex Trading, Psychology, Forex Strategies, MT4, Technical Indicators
- Trading Guides
- Trading FAQs
Can I still open an account if I do not pass the appropriateness test?
I cannot download the MT4 platform
What is the leverage provided for Professional Clients?
How will I know if the documents I provided are sufficient?
Can profits made with a Demo Account be withdrawn?
How long does it take to process my deposit?
How do I install the MT4 platform?
How can I withdraw funds from my account?
Why do I need to take the appropriateness test?
Can I open multiple trading accounts?
What is ESMA?
Why do I need to provide information about my trading knowledge and experience during the registration process?
Can someone from SquaredFinancial manage my investments?
What currencies do you accept?
My application is for a Corporate Account. Whose name and address should be displayed on the address confirmation document?
What trading platforms does SquaredFinancial offer?
How can I complete an internal transfer?
What is the difference between the Live and Demo Account?
How do I add an EA on the platform?
- First, either Create or Download an EA
- Copy the EA file that you would like to install
- Click on the ‘Open Data Folder’ on the MT4 platform, under the ‘File’ tab.
- Open the ‘MQL4’ Folder
- Open the ‘Experts’ file’
- Paste the EA you wish in install in that folder
- Restart your MT4
- Look for the Expert Advisors section under the Navigator panel and you should be able to see the newly added EA, which you can then drag onto the chart you wish to trade on.
- You may switch it on and off again with the auto trading button
- If you see a Smiley Face on the top right-hand side of the chart, that means your EA is active.
I have made a deposit via Bank Wire but I don’t see the funds on my account yet. Why?
Which account type is right for me?
How do I add a custom Indicator?
- Locate and copy the MT4 custom indicator file on your computer that you would have downloaded.
- Click on the ‘Open Data Folder’ on the MT4 under the ‘File’ tab.
- Open the ‘MQL4’ Folder
- Open the ‘Indicator’ Folder
- Paste the Custom Indicator in here
- Restart your MT4
- Look for your custom indicator under ‘Insert’ then ‘Indicators’ then it should be inside the ‘custom’ tab.